Privacy Notice

We do not provide any personal identifying information, regardless of its source, to any third party for any purpose. Any information you provide in your secure member profile is used only to improve our service to you. We ask you only for very basic contact information. This contact information is used to respond to your requests and orders. Keeping this information up-to-date will save you time on all your future requests and orders. Contact information (like your email address, phone and shipping address) and credit card information is used only for the purpose of processing and shipping your order to you. No sensitive credit card information is stored in your online profile. TowelJack does NOT do any mass/junk emails. Your email address is strictly used to respond to your requests and orders. When you send us an email message through our Web site, we may record your email address, your message and our response to ensure quality customer service. Please remember that email is not necessarily secure against interception, and you should be cautious when sending email with personal information. If your information is very sensitive, or includes personal or confidential information-such as your bank account, charge card number – you may want to contact us by postal mail or telephone. We use personal access codes and passwords to identify our authorized customers. Our security measures rely on these codes remaining confidential and we strongly recommend that you do not share these access codes and passwords with others. We are not responsible for the content or privacy policies of websites to which we may provide links. We reserve the right to introduce new services or practices that may require a change to the provisions of this notice. We are committed to updating our Internet Privacy Notice promptly to keep you informed on how we use information you give us.

Pricing or Typographical Errors

While TowelJack strives to provide accurate product and pricing information, pricing or typographical errors may occur. In some cases, TowelJack cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, TowelJack shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, TowelJack may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice. Buyers assume all responsibility for buying the correct part(s) for their dispenser.

Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience under most circumstances, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Select special orders will require prepayment of some sort before a PO is created for certain items on the order. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge. Some special order requests will require payment of a non-refundable deposit at the time the order is placed. The deposit will be non-refundable even if the order does not ship due to customer cancellation.

Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail-bombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from TowelJack on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Copyrights and Intellectual Property

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.